Assist in overseeing various counter services and back office administration to ensure proper service delivery and processing
Check and verify various transactions, clearing and account matters
Ensure accurate balances of the counters and the procedural propriety of all transactions
Perform administrative duties and act as the secondary custodian of international money orders, traveller checks, gift checks, safe deposit box and other transactional products, including ATM card, credit card, deposits, gold bar/coin, remittance, etc
Observe service performance of counter service staff and provide appropriate assistance whenever required
Assist in handling customer complaints in a professional manner
Post-secondary educated or above
Minimum 10 years of relevant experience, 3 years of which must be at a supervisory level
Passes in HKSI & IIQE licensing examinations is preferred
Sound knowledge of branch operations, with good compliance and control sense
Excellent people and communication skills
Detail-oriented, and able to work independently and under pressure
Good command of spoken and written English and Chinese, including Putonghua
Proficient in MS Office applications including Chinese word processing
Attractive remuneration package will be offered to the right candidates. Interested parties please send your full resume with current and expected salary to the Human Resources Division[via CTgoodjobs Apply Now ] or by post to G.P.O. Box 139, Hong Kong.
All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank.
Incorporated in November 1950, Shanghai Commercial Bank Ltd. is one of the most well known local Chinese banks in Hong Kong. At present, there are more than 40 local and overseas branches. The Bank has always been pursuing the motto of its founder, Mr. Kwang-pu Chen, to 'Serve the Community'. The Bank's slogan of 'For Personalized Service' and 'All in a Family' denotes the Bank's devotion to providing personalized services to its clients and promoting a harmonious relationship among its staff members.