Assistant Manager / Senior Officer, Branch Operations

Responsibilities:

• Assist in overseeing various counter services and back office administration to ensure proper service delivery and processing
• Check and verify various transactions, clearing and account matters
• Ensure accurate balances of the counters and the procedural propriety of all transactions
• Perform administrative duties and act as the secondary custodian of international money orders, traveller checks, gift checks, safe deposit box and other transactional products, including ATM card, credit card, deposits, gold bar/coin, remittance, etc
• Observe service performance of counter service staff and provide appropriate assistance whenever required
• Assist in handling customer complaints in a professional manner

Requirements:

• Post-secondary educated or above
• Minimum 10 years of relevant experience, 3 years of which must be at a supervisory level
• Passes in HKSI & IIQE licensing examinations is preferred
• Sound knowledge of branch operations, with good compliance and control sense
• Excellent people and communication skills
• Detail-oriented, and able to work independently and under pressure
• Good command of spoken and written English and Chinese, including Putonghua
• Proficient in MS Office applications including Chinese word processing

Attractive remuneration package will be offered to the right candidates. Interested parties please send your full resume with current and expected salary to the Human Resources Division [via CTgoodjobs Apply Now ] or by post to G.P.O. Box 139, Hong Kong.

Please visit us at www.shacombank.com.hk for more information about our Bank.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank.