Assistant Manager / Senior Officer (Operation Projects), Strategic Partnerships

Established in Asia in 2013 with a trailblazer mentality, FWD is the primary insurance business of investment group, Pacific Century Group (PCG), with minority shareholders Swiss Re Group, GIC Ventures, RRJ Capital and Hopu Investments.

FWD spans 10 markets in Asia including Hong Kong SAR & Macau SAR, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. We focus on creating fresh customer experiences and making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to be a leading pan-Asian insurer by changing the way people feel about insurance.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job

• Manage and support projects under Strategic Partnerships and work with internal & external partners
• Perform business analysis, review and prepare user requirements for project implementation, in accordance with business requirements from business users
• Analyze, define and document the project requirements by identifying project milestones and phases
• Maintain frontline business portal and coordinate relevant enhancements
• Identify process automation opportunities and suggest improvement actions
• Create user acceptance test plans and scenarios, coordinate and conduct testing with business units
• Follow up with project tasks and work with task owners to complete as planned.
• Serve as a liaison between the business and IT to provide solutions and address project issues
• Prepare training materials and provide training to business users/ partners

The Person

• Undergraduate degree holder, preferably with major in IT or business related disciplines.
• More than 5 years solid experience in project management role in Life Insurance industry, candidate with less experience will be considered for Senior Officer position
• Good at organizing work sessions and bridging between users and IT to understand cost-benefit justification and produce related documentation in prioritization
• Able to coordinate and facilitate discussions in small to medium working group
• Advantageous if possess experience in gap analysis, issue identification and analysis, and problem resolution
• Ability to meet deadlines and perform under time pressure
• Effective communication and management skills
• Proficient in MS Office, knowledge on excel VBA
• Excellent in both written and spoken English, Putonghua would be an advantage

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.