Assistant Manager / Senior Supervisor

Job Responsibilities:

• Assist Manager in managing team members with respect to standards of accuracy, timeliness and productivity.
• Ensure smooth running of the assigned accounts , resolve complicated issues and escalate the situations when necessary.
• Handle customers' enquiries and complaints, provide possible solutions.
• Staff coaching and support staff development plans
• Implement procedures, processes and projects for process streamlining of operations and service improvement initiatives.
• Handle UAT and ad-hoc project as required.

Job Requirements:

• Bachelor Degree holder with at least 7 years' solid experience in handling MPF administration and in supervisory role.
• Customer focused, with good problem-solving and communication skills
• Attention to details
• Able to work independently and under pressure
• Good PC skills in MS Word & Excel. Candidate with skill in Access is preferable
• Good command of both written and spoken English and Chinese

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)