comScoreTag Job - Assistant Manager - Service Management, Nakama Hong Kong Limited
Nakama Hong Kong Limited

NA-KA-MA The Global Recruitment Business: The translation from Japanese centres around colleagues, a circle of friends, partners, and associates.

Nakama operates in the digital, creative, media, marketing, technology sectors with offices in the UK, Europe, Asia and Australia. We recruit for contractor, temporary and permanent staff at all levels on contingent and retained.

Live Local: Think Global

We have a global network that helps relocate talent around the world from the UK, Europe, Asia and Australia every day whilst working with clients on an international basis from staffing to advisory services on a local and global scale. 

Assistant Manager - Service Management

Job Ref.CT3112275-01#3758

Nakama have partnered with a premier telecommunications service provider based in Hong Kong who are looking at hiring an Assistant Manager – Service Management.

You will be leading and facilitating the incident management process and prioritising based on impact and urgency.  You will need to have solid experience in incident and problem management.

Key responsibilities and requirements –

  • Lead and facilitate the Incident Management process and start prioritisation based on impact and urgency
  • Manage the incident recovery by collaborating all support parties to resolve the incident.  Identify resources required for resolution and engage appropriate resources for resolution and root cause analysis
  • Monitor and execute action plans and provide status update to senior management, IT, support, and users
  • Review escalation and relegation of severity level of the incident.  Schedule and participate in incident review meetings
  • Ensure incident records are created and updated by relevant parties on a timely basis and by support parties.  Document all situational activities and update in the incident records
  • After service recovery, ensure normal procedures are reinstated
  • Make recommendations for process, procedure and tool improvements
  • Maintain a smooth operation and proactively provide solution for continuous service improvement
  • Ensure customer satisfaction and service quality
  • Responsible for SLA monitoring and review; vendor sourcing and supplier management

If this is a position that is of interest to you, then please don’t delay your application and apply today!

Please forward your CV to Nigel Ma via the "Apply Now" button below. If you have any questions prior to applying, please call Nigel directly on +852 39746769

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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