Assistant Manager, Specialised Collection

The Role Responsibilities

Job Summary

This role is responsible to manage end to end process for Medium Enterprise portfolio as well as provisioning, reporting, asset realization, debt restructure.

Strategy

• Managing legal cases by reviewed and recommended necessary action to increase the collections / recovery rate.
• Control and monitor the process for the case under legal action with management MIS provided.
• Review the legal case inventory to identify those workable cases for increasing the recovery rate.
• To liaise with legal firms for early legal sue for both charged- off and pre-charged-off accounts.
• To perform telephone dunning call to negotiate the settlement plan for legal case.
• Offer assistance to those customers having financial problems through negotiation and settlement to reduce the credit loss.
• Manage legal firm performance to ensure the compliance of Bank requirements especially for Collection Legal Panel.
• Execute collection strategies in order to manage an acceptable level of credit loss and maximize recovery return through in-house collection action.
• Responsible for overseeing the overall collection activities for problem credit management accounts as well as provides a solution to CB Collection.
• Responsible for carry out debt collection process to reduce loan loss and maximize debt recovery.

Business

• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery in Retail banking portfolio.
• Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance.
• To ensure / improve operations effectiveness and KPIs.
• To identify and execute workflow re-engineering processes.
• To formulate strategies and action plans.

Processes

• Negotiate with customer on default payment and offer solutions to customers.
• Analyse and conduct deep dive as part of skip tracing and monitor account handling progress.
• To ensure compliance with Group and Local policies, procedures and codes, including anti-money laundering.
• To ensure compliance with Local Laws and Regulations that the Risk Function have Risk Control ownership, as defined in the Operational Risk Framework.

People and Talent

• Assist to strengthen team capacity and continue engagement with people.
• Enhance communication within and among team across Retail Risk Organizations as well as other internal stakeholders and external.

Risk Management

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• To ensure that the risks arising from litigation, environmental claims, regulatory censure or potential reputational loss are minimized.

Governance

• Ensure all collection policies and procedures comply with Group Policies and Standards. Assure proper and updated documentation of all in-country policies and procedures are maintained at all times.
• To be well versed in relevant law and regulations to provide guidance in legal issues.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles, Group Collection Standard and Regulatory requirement.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Relationship manager
• Product Manager
• CRM

External

• Law firm

Our Ideal Candidate

• ECF-CRM is an advantage

Role Specific Technical Competencies

• Effective Communications
• Negotiating
• Industry Knowledge
• Risk Management
• Data Privacy 

Apply Now to join the Bank for those with big career ambitions.