Job ref no.: CT3115511-01#0044
Hong Kong Express Airways Ltd

Assistant Manager, Station Performance

Hong Kong Express Airways Ltd

  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Role and Responsibilities:

  • Oversee all aspects of outstation performance include OTP, guest experience, service provider performance, regulation compliance;
  • Review daily outstations performance, discrepancy and complaint, follow up on case investigation and rectification;
  • Assist the Manager, Airport Services and Performance to apply quality measures as per SLA and SGHA;
  • Drive a station scoring system to evaluate, review, improve and enhance the station performance;
  • Drive and participate all new project/initiative, roll out new product and continuously improve in overall passenger experience;
  • Aim to achieve the highest daily level of Safety, Security and Quality according to the IATA and International standards and Aviation best practices;
  • Assist the Manager, Airport Services and Performance on managing and ensuring all Outstations Local Procedure Manuals are up-to-date and conformity;


  • Previous Station Management experiences;
  • 7 years’ aviation or civil airline experience including 3 years in supervisory level;
  • Knowledge of all aspects of Ground Handling and IOSA requirements;
  • Excellent command of English & Chinese (Mandarin is a plus);
  • Advanced Microsoft Office skill.

Desirable Qualities:

  • People manager with good communication skills and a fast decision maker;
  • Able to work under pressure;
  • Willing to travel.


For interested parties, please send your full resume with availability, current and expected salary to Talent & Innovation Department, Hong Kong Express Airways Limited by email [via CTgoodjobs Apply Now ] (with position applying for quoted in the subject).

To understand more of our company and other vacancies, please visit our website at

All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.

More job information
Job ref no. CT3115511-01#0044
  • N/A
Job Function
Employment Term
  • Full-time
  • 7 years - 12 years
Career Level
  • Senior management level
  • Degree