comScoreTag
Job ref no.: CT3115511-01#0044
Hong Kong Express Airways Ltd

Assistant Manager, Station Performance

Hong Kong Express Airways Ltd

Benefits
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Role and Responsibilities:

  • Oversee all aspects of outstation performance include OTP, guest experience, service provider performance, regulation compliance;
  • Review daily outstations performance, discrepancy and complaint, follow up on case investigation and rectification;
  • Assist the Manager, Airport Services and Performance to apply quality measures as per SLA and SGHA;
  • Drive a station scoring system to evaluate, review, improve and enhance the station performance;
  • Drive and participate all new project/initiative, roll out new product and continuously improve in overall passenger experience;
  • Aim to achieve the highest daily level of Safety, Security and Quality according to the IATA and International standards and Aviation best practices;
  • Assist the Manager, Airport Services and Performance on managing and ensuring all Outstations Local Procedure Manuals are up-to-date and conformity;

Qualifications:

  • Previous Station Management experiences;
  • 7 years’ aviation or civil airline experience including 3 years in supervisory level;
  • Knowledge of all aspects of Ground Handling and IOSA requirements;
  • Excellent command of English & Chinese (Mandarin is a plus);
  • Advanced Microsoft Office skill.

Desirable Qualities:

  • People manager with good communication skills and a fast decision maker;
  • Able to work under pressure;
  • Willing to travel.


 

For interested parties, please send your full resume with availability, current and expected salary to Talent & Innovation Department, Hong Kong Express Airways Limited by email [via CTgoodjobs Apply Now ] (with position applying for quoted in the subject).

To understand more of our company and other vacancies, please visit our website at http://www.hkexpress.com/

All applications will be treated in strict confidentiality and used for recruitment purposes only. Applicants who are not invited for interview within 4 weeks may consider their applications unsuccessful.

More job information
Job ref no. CT3115511-01#0044
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 7 years - 12 years
Career Level
  • Senior management level
Education
  • Degree