Job ref no.: CT/AIR/047/180511
Schenker International (H.K.) Limited

Assistant Manager/ Supervisor - Airfreight Customer Services

Schenker International (H.K.) Limited

  • 13-month pay
  • Alternate Saturdays
  • Compassionate leave
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Shuttle bus
  • … + 3 more

The incumbent is responsible to supervise a team of customer services representatives and / or customer services assistant to ensure efficient, timely and quality customer services are provided to the customers.


  • Prioritize and delegate work tasks for customer services staff with focus on customer needs and performance targets
  • Coach and appraise customer services staff on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets
  • Ensure all incoming messages from overseas offices relating to customer services support are attended to promptly and efficiently
  • Provide problem solving on shipment-related issues, training and advice to the new staff
  • Perform any special duties or projects assigned by the management timely, efficiently and effectively


  • Diploma or above
  • Good command in written and spoken English, Mandarin and Cantonese
  • Possess core competences including leadership, managing change, entrepreneurial responsibility, target and result focus,and team steering
  • Candidate with less experience will be considered as Supervisor
  • Working location:  Tsing Yi

We offer attractive remuneration package to the right candidate. Interested parties please email your resume with CURRENT & EXPECTED salary and DATE AVAILABLE at [via CTgoodjobs Apply Now ]

(Please quote the Job Reference Number on the subject of your application.)
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More job information
Job ref no. CT/AIR/047/180511 (CT3115122-01#0104)
  • N/A
Job Function
  • Tsing Yi
Employment Term
  • Permanent
  • Full-time
  • 5 years - 8 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
Require to Travel
  • No travel