Job ref no.: CT3119899-01#0066
Plaza Premium Group

Assistant Manager/ Supervisor

Plaza Premium Group

Benefits
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Meal allowance
  • Medical plan
  • Transportation allowance

Responsibilities:

  • To assist in monitoring and ensure team members carry out their duties properly and deliver quality customer services during the designated shift
  • Ensure the presentation of all set-up and products eg. food, beverages, newspaper, magazines, etc, are in accordance to the Company’s standards so that quality, quantity and aesthetics are consistently maintained
  • Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation
  • Assist in the timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past
  • Coordinate team members training and development
  • Assist to handle administration works including team members’ roster and tasks assignments.
  • Conduct regular checks of all areas of the lounge to ensure cleanliness and tidiness at all times and the functionality of all facilities
  • Handle all incidents or emergencies, and deploy reinforcement to contain the impact of incidents
  • Handle guest comments, external calls on information, comments or inquiries
  • To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system
  • To take initiative to identify areas for improvement and participate in continual improvement activities
  • To undertake other jobs assigned by supervisors from time to time

 

Requirements:

  • Form 5 or above preferred
  • Minimum of 3 years’ relevant experience in catering or hotel property/security management experience at supervisory level in hospitality industry
  • Strong leadership skills, mature, outgoing & guest oriented, good communication skills
  • Proactive, enthusiastic , strong sense of responsibility and positive thinking
  • Good command of spoken and written English and Chinese
  • Candidates with less experience will be considered as Supervisor
  • Shift duty is required
  • Work location : Airport

We offered attractive remuneration package to the right candidate. Interested parties please send resume with expected salary and availability by clicking  Apply Now or WhatsApp 67031780.

 

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