Posted on 2022-01-04
China Mobile Hong Kong 中國移動香港

Assistant Marketing Manager, Quality Management

China Mobile Hong Kong 中國移動香港

CHINA MOBILE HONG KONG COMPANY LIMITED ("CMHK") is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Division: Marketing / Home Business Operation Centre / Quality Management

In this position, you will:

  • Analyze complaints data for effective performance monitoring
  • Formulate marketing policy for the Home Business Division and liaise internal parties for the implementation
  • Coordinate and deliver marketing initiatives for different channels and segment to improve the conversion
  •  Actively participate in the business process review to identify problems and drive for improvement
  • Make recommendations and preventive actions to Management to improve customer experience and brand building
  • Prepare Management and analysis reports on ad hoc and regular basis
  • Assist Head of QM to design and implement the performance tracking system across the Company

To be successful in this position, you should meet the following requirements:

  • Bachelor's degree or above in Business, Information Technologies, Telecommunication or relevant discipline.
  • At least 5 years relevant customer journey/ customer management experience preferably in Telecommunication industry of which 2 years in supervisory position in fixed services or channel management
  • Knowledge and working experience in Quality Management/ Customer Service/ Sales Policy & Ordinance will be preferred.
  • Good Interpersonal and communications skills.
  • Process management and Project management skills.
  • Strong analytical, planning and problem solving skills.
  • Customer Centric and strong desire to work on solutions to exceed customer expectations.
  • Self-motivated and able to work independently and under pressure.
  • Excellent written and verbal communication skills in both English and Chinese (Mandarin and Cantonese).

When you work:

  • 5 days work
  • 8 hours/day

What you enjoy:

  • Double pay
  • Discretionary Performance bonus
  • Life insurance
  • Medical insurance
  • Education subsidies
  • Birthday gift
  • Marriage leave
  • Birthday leave
  • Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

More job information
  • 5-day week
  • 13-month pay
  • Birthday leave
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Marriage leave
  • Medical plan
Job Function
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree
  • Master's degree