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Job ref no.: CT3127121-01#0684
The Hong Kong Jockey Club

(Assistant) Membership Administration Support Manager

The Hong Kong Jockey Club

The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club's 29,000 Members and their families.

 

You will:

  • Oversee communication with Members and internal departments, and monthly submission of Committee papers and reports on membership administration matters
  • Manage membership applications process focusing on the integrity of admission channels and criteria, and at the same time meeting business targets set for different categories of membership and user schemes
  • Supervise the execution processes of updating Members and their immediate families’ personal records focusing on data integrity and  so as to uphold the status and privileges applicable to their  membership and user categories
  • Gate-keep the maintenance and interpretation of membership rules and regulations to ensure consistent application, and coordinate proceedings to deal with serious non-compliance cases
  • Develop and maintain an effective archiving and storage system on members’ files, membership policies and practices for easy reference and retrieval.

 

You should have:

  • A degree in Business Administration, Communications, Hospitality Management or related disciplines
  • Minimum 6 years’ managerial experience in a high-end customer service environment
  • Experience in secretarial, administration, business planning or process management in a private Club or membership organization will be a definite advantage
  • The following attributes: ability to multi-task and problem solve, attention to detail, independent, well-organized, analytical, mature and pleasant
  • Excellent command of both written and spoken English and Chinese.

 

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. CT3127121-01#0684
Salary
Job Function
Industry
Location
  • Causeway Bay
  • Happy Valley
Experience
  • 6 years - 8 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • Discretionary bonus