Job ref no.: AMBPCSM
The Hong Kong Jockey Club

Assistant Membership Business Process & Control Support Manager (3-year contract)

The Hong Kong Jockey Club

  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Family medical plan
  • Gratuity
  • Medical plan

Our Catering Department manages one of the largest and most diverse hospitality operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

You will: 

  • Conduct business process review / mapping for Membership Service and Operation Department to support the Club’s Business Process Architecture, by identifying improvements to design the future state processes
  • Apply Business Process Improvement methodology and toolset (e.g. Lean Six Sigma) to improve / optimize processes
  • Develop improved operational KPIs / SLAs for the optimized process to track and monitor their effectiveness
  • Partner with the respective business stakeholders to drive a customer focused and continuous business process improvement culture through developing and maintaining of Business Process Flows and Standard Operating Procedures
  • Compile UAT scope as per the Business Process and Operating Procedures, and final guard the UAT acceptance
  • Support system roll out activities to the Club

You should have: 

  • Relevant tertiary qualifications in Business or Operation Management
  • 4 years of hands-on experience in business process improvement or optimization projects in the service industry, preferably at a Six Sigma Green level
  • Able to perform multi-tasking and work independently
  • Strong project management and facilitation skills
  • Good command in both Chinese and English
  • Excellency with MS products including PowerPoint and Visio

How to Apply

Please send you resume, complete with expected salary and job reference by clicking Apply Now or to:

Fax    : 2881-7966
Mail   : Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

Find out more about the remarkable opportunity today. Visit our website at now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. AMBPCSM (CT3113075-01#1074)
  • N/A
Job Function
  • Happy Valley
Employment Term
  • Contract
  • Full-time
  • 4 years - 20 years or above
Career Level
  • Middle management level
  • Degree