Job ref no.: 20006972
The Hong Kong Jockey Club

Assistant Membership System Process Control Manager (2-year contract)

The Hong Kong Jockey Club

The Department

Our Catering Department manages one of the largest and most diverse catering operations in Hong Kong. We provide a wide range of catering, sports and recreation facilities for Members and their guests in three Clubhouses. In addition, both Happy Valley and Sha Tin Racecourses have numerous catering facilities used by Members, non-members and corporate organizations for a variety of functions.

The Job
You will:

  • Conduct business process review / mapping for Membership Service and identify improvement areas to support the Club’s Business Process Architecture
  • Propose operational KPIs / SLAs on revised process to track and monitor their effectiveness
  • Partner with the respective business stakeholders to drive a customer focused and continuous business process improvement culture through developing and maintaining of Business Process Flows and Standard Operating Procedures
  • Compile UAT scope as per the Business Process and Operating Procedures upon system solution changes, and final guard the UAT acceptance
  • Prepare proposals to management for IT department related business initiatives
  • Work as the focal contact point between various business units and IT department to attend user requests
  • Provide system training to business users

About You
You should have:

  • Bachelor in Information Technology or equivalent;
  • At least 5 years of experience in IT / Project Management / System Testing;
  • Good stakeholder management skills;
  • Fluent in both written and spoken English and Chinese;
  • Immediate available is highly preferred.

Terms of Employment
The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

More job information
Job ref no. 20006972
Job Function
  • Happy Valley
  • 5 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • Gratuity