Job ref no.: 19080274 (CT3118062-01#0533)
Prudential Hong Kong Limited

Assistant Officer, Customer Service Center

Prudential Hong Kong Limited

  • 5-day week
  • Insurance plan
  • Medical plan

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

Provide and process information in response to customers’ enquiries, concerns and requests in day-to-day counter operation effectively and efficiently.

Job Responsibilities:

  • Provide and process information by referring to operation systems, guidelines and applications in response to customers’ enquiries, concerns and requests about insurance products and services
  • Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction

Job Requirements:

  • Form 5 or above, with LOMA 280 & 290 preferred
  • 3 years of experience in Customer Service Operations / client facing experience
  • Good written/spoken English/Chinese (Including Mandarin)
  • Good analytical and problem solving skills
  • Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills
  • Highly organized self-starter, with the ability to meet tight deadlines
  • Able to work independently under pressure and deal with difficult situations in a friendly manner
  • Customer focused and result oriented

For other vacancies, please visit our website at

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

To apply:

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will  be notified.


More job information
Job ref no. 19080274 (CT3118062-01#0533)
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip