Job ref no.: CT3119077-01#0008
FTLife Insurance Company Limited

Assistant Officer, Customer Services (Customer Care Centre)

FTLife Insurance Company Limited

  • 5-day week
  • Insurance plan
  • Medical plan


  • Responsible for hotlines and counter services
  • Handle customer enquiries and resolve customer concerns / complaints in compliance with internal and regulatory environment
  • Provide professional service and prompt assistance to distributors, policyholders and potential clients timely, precisely and tactfully
  • Cooperate with other teams and team members to ensure timely resolution of customer requests and issues
  • Provide on-site verification service to Mainland customers
  • Achieve performance targets (i.e. KPIs) .
  • Assist in ad-hoc tasks as assigned


  • Degree/Diploma Holder
  • 1 - 2 years’ customer services experience in insurance / finance industry
  • Completion of LOMA 280 & 290 is an advantage
  • Good communication and interpersonal skills
  • Good command of both written and spoken English and Chinese (including Mandarin)
  • Good PC skills including Word, Excel & Chinese input
  • Customer service orientated, responsible, attentive to details and able to work under pressure
  • Good team player 

We offer attractive fringe benefits, including 5-day work week, group medical & life insurance, and career prospect to the right candidates. Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 28/F, Wing On Centre, 111 Connaught Road Central, Hong Kong or fax to 2836-5365 or email to [via CTgoodjobs Apply Now ].

Please visit our Website at for Company information.

Only short-listed candidates will be notified. Information provided will be used for the purpose of selection only and unsuccessful applications will be destroyed immediately after the selection process. 

More job information
Job ref no. CT3119077-01#0008
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree