Job ref no.: C1214-AOM (CT3118958-01#0075)
FANCL (Fantastic Natural Cosmetics Limited)

Assistant Operations Manager

FANCL (Fantastic Natural Cosmetics Limited)

  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Medical plan
  • Year-end bonus

The Retail Management Department is the core engine of our business. We are in the frontline driving sales, but at the same time integrating the efforts of other departments (e.g. Marketing, HR, Training, and Business Development) towards achieving the overall sales strategies. We care about our Beauty and Health Consultants as much as we do about our customers. We are running a people business, supported by a sophisticated structure of standards, processes and systems.

Responsibilities :

  • Provide full range of support on day-to-day operations to maximize the operation efficiency, and to maintain exceptional customer service standard of our French cuisine & retail
  • Develop and review operations policies and procedures to ensure smooth daily operations for improving automation efficiency
  • Cooperate with various departments to maintain a high standard of retail environment in terms of logistics arrangement, maintenance, shop display and IT technical matters
  • Consolidate operational expenses in terms of payment, goods & coupon requisitions
  • Coordinate in shop expansion and renovations projects to ensure smooth outlet openings
  • Provide support in logistics and materials arrangement
  • Assist in ad-hoc assignments when necessary


  • University graduate in Hospitality Management or Business Administration or a related discipline
  • At least 6 years’ relevant experience, including at least 2 years at supervisory level of retail management
  • Solid experience in new retail / café opening projects or system automation projects in retail , F&B or FMCG industry is an advantage
  • Strong in people management skills, planning, problem solving & time management
  • Proactive, organized, assertive with strong business acumen
  • Familiar with Word, Excel and Chinese Word Processing
  • Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin)

What We Offer

  • A 5-day work week                           
  • Competitive Salary Package
  • Guaranteed 13 Months’ Pay & Year End Discretionary Bonus
  • On the Job Training & Training Subsidies
  • Full Paid Sick Leave, Annual Leave, Maternity Leave, Paternity Leave
  • Staff Benefits e.g. Staff Purchase Discounts, Discounted Gym Membership, Comprehensive Medical Benefits Coverage, etc.
  • Staff Activities & Events e.g. Mid-Autumn Festival Gathering, New Joints Gathering, Annual Dinner, Christmas Parties, Health Talks, Sports Activities, Interests Classes

Interested applicants please click Apply Now to send your résumé with expected salary to us. For internal reference purpose, please also state your public examination results on your attached résumé.

Personal data collected will be used for recruitment purposes only.


More job information
Job ref no. C1214-AOM (CT3118958-01#0075)
  • N/A
Job Function
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
  • 6 years
Career Level
  • Middle management level
  • Degree