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Job ref no.: 36823860
HKT

Assistant Production Support Specialist II

HKT

The Job

In general, the IT operation & PC support team is responsible for ensuring the smooth and continuous functioning of the user account management, PC support service and handling of the IT service requests for users.

  • To provide necessary support to all users and answer all enquiries related to IT service requests.
  • To handle the IT service requests from users.
  • To ensure that the quickest service level is met and provide timely escalation and follow-up actions.
  • To assist in account administration of IT applications.
  • To follow through each case and work with Helpdesk, IT support, and/or PC support until the case is closed.

To succeed in this job

  • DSE with 2 years related working experience
  • Diploma in IT or related discipline will be an advantage
  • Knowledge in PC support, Windows 7/10, MS Office, Email, etc.
  • Knowledge in Microsoft AD and Exchange servers will be an advantage
  • Strong analytical mind and good problem-solving skill
  • Good communication skills and a good team player
  • Good command of both written and spoken English and Cantonese
More job information
Job ref no. 36823860
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 0 year - 1 year
Career Level
  • Entry level
Education
  • Degree
Require to Travel
  • No travel
Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Examination leave
  • Housing allowance
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 5 more