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Job ref no.: CTT-05010
HKT Teleservices

Assistant Program Officer (Commercial Hotline)

HKT Teleservices

Benefits
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

To be responsible to the Program Consultant to maintain an up-to-date organization structure for sales performance data capturing for commercial hotline. The job holder is also responsible to assist Program Consultant to ensure new product/services are supported in the sales performance system well before its launch.

The Job:

  • To update Staff Management System upon new joins
  • To regularly update Staff Management System on staff movements
  • To update account assignments upon requests from operation teams
  • To assist Program Consultant to verify commission reports are accurately generated
  • To assist Program Consultant to participate in user requirement, functional requirement and perform UAT on areas relating to sales performance data capturing system
  • To evaluate impact to operations and recommend alternatives upon system changes in order to ensure frontline operation is not affected
  • To conduct briefing/training sessions to frontline staff upon new system development completed
  • To undertake projects as required

The Person:

  • Degree holder with minimum 1 year experience in telecom industry or call center operation
  • Good communication, interpersonal and presentation skills
  • Team player with strong analytical and problem solving skills
  • Initiative and innovative in recommendation in service improvement
  • In-depth knowledge on process, procedures, products and operation systems with high complexity and their inter-relationship
  • Good statistical knowledge
  • Proficient in English and Chinese, Mandarin is a plus
  • Proficient experience in using PC software. (e.g. Access, Excel, PowerPoint and Word)
  • Occasionally trip to China
  • Candidates with less academic qualification but more relevant experience will also be considered

Fresh Graduates will also be considered.

We offer:

  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

 

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Privacy Policy Statement
 

More job information
Job ref no. CTT-05010 (CT3115165-01#0282)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • Degree
Require to Travel
  • Travel occasionally