Job ref no.: CTT-06436
HKT Teleservices

Assistant Program Planning Executive

HKT Teleservices

  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan


  • To assist the manager on managing corporate performance and operational efficiency to achieve the business objectives
  • To examine and analyze business process performance in operation on a daily basis with insights to be proposed for long or short term initiatives for business optimization
  • To support and maintain the development and processes of Speech Analytics system and the related development of reports and dashboards
  • To analyze the customer feedback, program effectiveness, etc. to support team to deliver a positive experience of the customer
  • To support projects rollout, developing project plans and monitoring performance
  • To analyze the root causes of incidents and propose the appropriate actions plans
  • To maintain and develop the department internal web and knowledge base, support ongoing reviews of content, ease-of-use for users and optimization
  • To work closely with different business and technology departments


  • Bachelor degree or Associate degree in Computing, Information Technology, Business Analysis or related disciplines
  • 1-2 years of experience in business analysis, preferably with project management experience
  • Proficient in Microsoft Office PowerPoint and Excel with computer skills, including SQL and Business Intelligence application
  • Knowledge in web application or related system development is an advantage
  • Good presentation skill for effective communication with different stakeholders
  • Fluent in both written and spoken English and Chinese (Cantonese & Putonghua)
  • Detail-minded with positive learning attitude
  • Result-driven, independent, able to multi-task, prioritize and deal with tight project schedule
  • Fresh graduates or candidates with less experience will be also considered 

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number with indication on your availability, present and expected salary via post or email to the Human Resources Department.

Post: Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTT-06436 (CT3115165-01#1445)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • Degree