Job ref no.: 20000AQC (CT3125106-01#0566)
AXA Hong Kong

Assistant Project and Training Manager

AXA Hong Kong

Responsibilities

  • Review processes, support drafting manuals, identify areas of improvements and ensure successful implementation of procedures for customer service efficiencies
  • Take part in departmental / company projects and support Head of Life Contact Centre in implementation and execution of new initiatives
  • Contribute to the annual exercise of audits, reviews and drills to safeguard the integrity and professionalism of life cs operations
  • Organize, develop and conduct training program for contact center CS professional
  • Perform assessment and evaluation to ensure the training program meet objective
  • Prepare management report and documentation on training effectiveness
  • Maintain accurate training record

Requirements

  • A degree or Tertiary education with a minimum 5 years of relevant experience in training, customer service and process improvement, preferably in insurance industry
  • Excellent written communication ability and interpersonal skills in both English and Chinese, knowledge in Putonghua will be an asset
  • Good team player, positive thinking and self-motivated
  • Problem-solving abilities and innovative thinking
  • Proficiency in MS Word, Excel and PowerPoint and knowledge of Chinese typing
  • Candidates with more experience may be considered as Manager 
More job information
Job ref no. 20000AQC (CT3125106-01#0566)
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree