Assistant Project and Training Manager

Responsibilities

• Review processes, support drafting manuals, identify areas of improvements and ensure successful implementation of procedures for customer service efficiencies
• Take part in departmental / company projects and support Head of Life Contact Centre in implementation and execution of new initiatives
• Contribute to the annual exercise of audits, reviews and drills to safeguard the integrity and professionalism of life cs operations
• Organize, develop and conduct training program for contact center CS professional
• Perform assessment and evaluation to ensure the training program meet objective
• Prepare management report and documentation on training effectiveness
• Maintain accurate training record

Requirements

• A degree or Tertiary education with a minimum 5 years of relevant experience in training, customer service and process improvement, preferably in insurance industry
• Excellent written communication ability and interpersonal skills in both English and Chinese, knowledge in Putonghua will be an asset
• Good team player, positive thinking and self-motivated
• Problem-solving abilities and innovative thinking
• Proficiency in MS Word, Excel and PowerPoint and knowledge of Chinese typing
• Candidates with more experience may be considered as Manager