Job ref no.: CT3116649-01#0102
Hang Seng Bank Limited

Assistant Project Manager (Helpdesk)

Hang Seng Bank Limited

RBWM Chief Operating Office (RBWM COO)

We are currently seeking high caliber professionals to join our department as Assistant Project Managers (Helpdesk) under RBWM Transformation Team.


Principal responsibilities

  • Provide solution based consultancy advisory services related to systems and procedures to internal customers
  • Work closely with parties including RBWM business users, operations, IT and relevant parties to ensure effective project implementation
  • Enhances internal customer service quality by updating procedure manuals/FAQ upon the launch of new products, services



  • University graduate in related disciplines or other relevant qualifications
  • Minimum of two years solid banking experience
  • Knowledge in branch operations and call centre will be an advantage
  • Strong self-motivation and creativity, with excellent communication and analytical skills
  • Demonstrated ability to rapidly build relationships with key stakeholders
  • Proficiency in both spoken and written English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


System Maintenance – Access Temporarily Unavailable

Due to an important scheduled system upgrade, Hang Seng Bank’s online job application system will be temporarily unavailable between 27 July 2018 and 7 August 2018.

Our system upgrade will impact external and internal job applications, candidate’s access to his/her online profile and employee referral.

The online job application system will be re-launched on 8 August 2018, and you will be able to access the system again.

We appreciate your understanding during this system upgrade period.  We welcome your interest in our Hang Seng career opportunities.


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116649-01#0102
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Middle management level
  • Degree