To provide quality services in handling customers' complaints and to ensure necessary follow-up actions are done in accordance with the HKMA requirements. To identify potential threats or areas that need instant improvement and escalates them to appropriate parties for follow-up actions.
- Higher Diploma or above in Business related disciplines with at least 3 years experience in complaints handling;
- Excellent communication skills with high EQ and good problem-solving skills;
- Familiar with banking operations and products will be an advantage;
- Proficient in both spoken and written English and Chinese, fluent in Putonghua are preferable.
(Candidate with more experience will be considered as Quality Service Manager.)
If you are flexible enough and zeal for a harmonious and supportive working environment where enables you to grow and succeed professionally, please send a full resume indicating your public examination results (HKCEE and HKALE / HKDSE), your present and expected salary and quoting reference number attention to Talent Acquisition Division, Nanyang Commercial Bank, 151 Des Voeux Road Central, Hong Kong or apply through email. For details, please visit https://www.ncb.com.hk/ and select the page Recruit.
We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.