o Ensure all reservations requests, amendments and cancellations are properly, promptly and correctly entered in Opera PMS
o Ensure all specific requests on room allocation are properly handled
o Ensure all correspondences for reservations are replied promptly, correctly and professionally
o Ensure accurate statistics codes, are properly entered into Opera PMS
o Ensure individual profiles, company profiles, travel agents profiles and source profiles are properly linked in Opera PMS
o Properly setup rate code and Commission in Opera PMS, load rate into GDS via MyFidelio.net, GHA.com via OCM, Siteminder mapping, Synxis rate loading
o Ensure all cut-off dates group block and allotment correctly entered in Opera PMS
o Ensure all internal and external calls are dealt with professional manner
o In the absence of Reservations Manager, review room inventory with Revenue Management and Director of Front Office on a daily basis
o Respond promptly on the overbooking situation, close reservation for critical days and update all distribution channels
o Maintain a of rate parity amongst all distribution channels
o 3 years in Reservations working experience with at least 1 year in Supervisory level or above
o Good oral and written English proficiency
o Possess good interpersonal and guest contact skills
o Technical knowledge of telephone systems is advantageous
o Independent and resourceful with good leadership skills
All interested candidates please send your resumes by email to:
Human Resources Department
The Murray, Hong Kong, a Niccolo Hotel
Tel: (852) 3141-8888
Email: [via CTgoodjobs Apply Now ]
The Murray, Hong Kong, a Niccolo Hotel, is an equal opportunity employer and welcome applications from all qualified candidates. The information provided by applicants will be treated in strict confidence and only be used for recruitment related purpose. Personal data provided by job applicants will be used strictly in accordance with the employers' personal data policies.
If you are not contacted within four weeks of submitting your resume, your application will be retained up to 1 year and be considered for other appropriate positions within this period. The applications will be treated as confidential and such personal data will be used for all purposes relating to your application for employment with us.
Under the Personal Data (Privacy) Ordinance, you have the right to ascertain whether we hold your personal data and, if we do, to obtain a copy of the data and to correct any of the data that is inaccurate. Requests for access to and correction of your personal data should be addressed in writing to Director of Human Resources.
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The Murray, Hong Kong is a high-profile preservation project designed by British international studio for architecture and integrated design Foster + Partners. Part of Hong Kong’s Conserving Central Project, the Hotel which was the stand-alone Murray Building is one of the city's most iconic landmarks. A member of Global Hotel Alliance’s Ultratravel Collection, the contemporary sanctuary features 336 oversized rooms and suites spanning 25 floors. Other facilities include a stunning rooftop bar with breath-taking views of the central business district and the green oasis of Hong Kong Park, a series of signature restaurants and bars, as well as creative meeting and event spaces.