Job ref no.: CT3120209-01#0172
Hang Seng Bank

Assistant Self Service Banking Manager

Hang Seng Bank

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our department as Assistant Self Service Banking Manager.


Principal responsibilities

  • Contribute to the formulation, development and implementation of system strategies related to Self Service Banking and Automated Banking Centre/Site
  • Assist to identify improvement opportunities to enhance service excellence, process efficiency and capacity for business needs
  • Assist to develop a strategic and efficient execution plan for the Automated Banking Centre/Site expansion, relocation and merger
  • Prepare timely management reports for service and performance tracking and monitoring
  • Collect market update information for management to facilitate recommendation of new services
  • Handle customer feedback and perform investigation to deliver quality service
  • Maintain good network with relevant stakeholders and service providers to ensure their support on various deliverables on operation efficiency and service enhancement
  • Support manager in mitigating risk and proposing measures on prevention of non-compliance activities
  • Keep abreast of changing business needs and incorporate them in ongoing projects and future planning
  • Participate in the implementation of various business initiatives under Retail Distribution for achieving business goals and channel optimization



  • University degree in Business Management or other relevant qualifications
  • Minimum 3 years of retail banking experience, with knowledge in direct channel platforms related to Self Service / Automated Banking systems preferred
  • Strong self-motivation, with excellent project management, interpersonal and communication skills
  • Able to work independently and under pressure
  • Proficiency in both English and Chinese
  • Proficient in Microsoft applications such as Word, Excel and PowerPoint
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service process


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3120209-01#0172
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 20 years or above
Career Level
  • Middle management level
  • Degree