Job - Assistant Service Center Officer (Ref no.: CCS-ASCO-AL), HKT

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Assistant Service Center Officer (Ref no.: CCS-ASCO-AL)

Job Ref.CTE-12038

The Job: 

  • Provide face-to-face customer service at customer service center to our Small-to-Medium (SME) customers.
  • Handle customer enquiries and complaints in a professional and timely manner to achieve service excellence.
  • Work with internal departments in handling customer cases.
  • Maintain system records, system logs.

The Person:

  • HKCEE/ DSE holder, with 1 year’s experience in customer services sector 
  • Good interpersonal and communication skills
  • Outgoing personality and willing to work shift duties
  • Customer-oriented, self-motivated and responsible 
  • Good command of English and Cantonese 

If you have the desire for an exciting and rewarding career, please send us your resume, quoting the reference number, your present and expected salary by post, email or fax to the Human Resources Department.

Post: HR-ENGINEERING, 13/F, Lai Chi Kok Engineering Center, 4 Yuet Lun Street, Lai Chi Kok, Kowloon.
Fax: (852) 2962 5605

For more information on other job opportunities of PCCW, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies ( ), a copy of which will be provided immediately upon request.


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Job Ref No.
CTE-12038 (CT3106361-01#3549)
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