Job ref no.: CT/ASEM
Gleneagles Hong Kong Hospital

Assistant Service Excellence Manager

Gleneagles Hong Kong Hospital

  • Dental plan
  • Insurance plan
  • Medical plan
  • Shuttle bus

Reporting to the Service Excellence Manager, you are mainly responsible for all aspects of Customer Service matters.


Job Descriptions:

  • Assist the Manager to supervise the team of Guest Relations/ Concierge staff and Telephone Operators
  • Review the policies, procedures and guidelines on customer service and handling of enquiry
  • Train the staff in customer service related methods and techniques
  • Handle and respond feedback and complaints from patients / clients and suggest ways to resolve the situations
  • Prepare and consolidate statistics and analysis report
  • Work closely with all levels of hospital staff to promote an environment of excellent customer service and improve service delivery standard


  • Degree from recognized university with at least 5 years’ experience in customer service, complaint handling, and/or related areas
  • Excellent writing and verbal communication skills
  • Good relationship builder with strong diplomacy skill
  • Able to work proactively and efficiently under pressure while handling ad-hoc projects and tasks with short notice period
  • Good supervisory skill with creative problem-solving and decision-making abilities
  • Good presentation skills and intermediate level in Microsoft applications
  • Strong analytical skill, performance management and data driven decision making
  • Able to work independently with positive attitude

Interested candidates are invited to submit their resumes with current and expected salary directly via email to [our mailbox through CTgoodjobs Apply Now ]

For company details, please refer to

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More job information
Job ref no. CT/ASEM (CT3114574-01#0110)
  • N/A
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree