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Job ref no.: CT3117880-01#0084
Tory Burch Hong Kong Limited

Assistant Store Manager (Harbour City)

Tory Burch Hong Kong Limited

Benefits
  • 13-month pay
  • Compassionate leave
  • Dental plan
  • Discretionary bonus
  • Marriage leave
  • Medical plan

JOB SUMMARY

As a Tory Burch (Senior) Store Manager / Assistant Store Manager you are the ultimate ambassador of our brand. You’re accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. This requires a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.

KEY RESPONSIBILITIES:

Leadership & People Management

  • Model behavior that reflects the company’s core values
  • Set clear goals & expectations and hold people accountable to a high standard of excellence
  • Manage overall team performance & growth
  • Build a world-class talent pool
  • Create & execute a strategy for effective store communications
  • Display a strong commitment to self-development and growth

Create the Customer Experience

  • Lead by example & create an environment and a team that consistently delivers transformational customer experiences
  • Create, model and manage a highly productive selling environment by providing consistent training & coaching
  • Take ownership for the customer journey in your boutique – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships

Represent the Brand

  • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
  • Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business
  • Take ownership for maintaining the Tory Burch aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment
  • Contribute to the community in a way that is aligned with Tory Burch social responsibility initiatives & that helps us reach new customers & build brand awareness
  • Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business

Operational Excellence

  • Consistently adhere to all operational procedures
  • Proficient user of all core systems & technologies including but not limited to POS, i-Pad & Microsoft Word applications
  • Enforce our people policies & ensure accurate and timely processing of employee paperwork Protect our assets by adhering to all loss prevention and operational policies & procedures
  • Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions
  • Ensure strong partnership with your Head of Retail and other Corporate Partners to ensure alignment & timely two-way communication

Drive the Business & Deliver Results

  • Achieve financial targets
  • Ensure disciplined management of store expenses
  • Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
  • Be proactive in communicating about product buying & allocation
  • Analyze, interpret & apply data (both internal measures & external trends) to identify key issues and maximize your business

EDUCATION & EXPERIENCE:

  • Diploma holder or above in any disciplines (business or fashion related discipline is a plus)
  • For Store Manager role, 10+ years’ experience in a luxury fashion retail operation, in which at least 6+ years in shop management level or 2+ years as a Store Manager
  • For Assistant Store Manager role, 6+ years’ experience in a luxury fashion retail operation, in which at least 4+ years in shop management level or at least 2+ years as an Assistant Store Manager
  • Strong verbal and written communication skills: English, Cantonese and Putonghua
  • Sales driven and goal oriented
  • Proven track record in managing retail boutiques and building up strong sales team with high morale
  • Strong analytical skills and attention to detail
  • Polished and professional
  • Extensive experience in Microsoft Outlook, Excel, PowerPoint and Word
  • Ability to work in a fast paced and dynamic environment
  • Ability to prioritize and excellent follow-up skills
  • Ability to work independently as well as a good team player

More job information
Job ref no. CT3117880-01#0084
Salary
  • N/A
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 6 years - 10 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree