Assistant Supervisor / Senior Officer – InterContinental (Front Desk)

Assistant Supervisor – InterContinental

Job Responsibilities:

• Provide courteous service to guests and responds promptly to guests’ enquiries, complaints or requests;
• Check guests’ satisfaction to ensure total service excellence;
• Conduct daily briefing and ensure effective shift handovers to ensure smooth daily operations;
• Maintain high level of product knowledge to ensure work quality meets the hotel standards.

Job Requirements:

• Degree or Diploma in hospitality management or related studies;
• At least 3 years of related working experience;
• Excellent communication skills with good written and spoken English, Cantonese and Mandarin;
• Good organizational, problem solving and interpersonal skills.

Senior Officer – InterContinental

Job Responsibilities:

• Performs check in, check out and room change procedures and ensure all data are entered completely into the hotel systems;
• Provide courteous service to guests and respond promptly to guests’ enquiries, complaints and requests;
• Check guests’ satisfaction to ensure total service excellence.

Job Requirements:

• Degree or Diploma in hospitality management or related studies;
• Excellent communication skills with good spoken English, Cantonese and Mandarin;
• 2 years related working experience is an added advantage;
• Good organizational, problem solving and interpersonal skills
• Candidate with less experience will be considered as Officer – InterContinental.

We’ll offer the right candidate an attractive compensation package, on-going professional development and a culture of service excellence.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Information collected will be used for employment purpose only.