Job ref no.: CT3114295-01#0024
Greenpeace East Asia

Assistant Supporter Services Officer

Greenpeace East Asia

Benefits
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan

About the Job

As one of the core member of our Supporter Retention and Development team, located within the Fundraising and Engagement Department. The Assistant Supporter Services Officer will be responsible for providing supporter service duties - primarily handling incoming and outbound phone and email enquiries from Greenpeace supporters in a professional and courteous conduct.

This position will be primarily responsible for retaining and re-inspiring our supporters who want to cancel their existing donations through the telephone. He/she will work closely with the Senior Supporter Services & Retention Officer to maintain or exceed the required ‘supporter retain’ targets, and to develop related phone scripts, tracking and reporting for supporter retention.

Greenpeace survives solely on donations from individuals. We never accept money from governments or corporations. This role plays a vital part in enabling Greenpeace to strengthen our relationship with supporters and ensure maximum funds can be raised to support our environmental campaigns.

In addition, he/she is required to provide administrative duties and data entry support to maintain smooth communications and payment transactions accordingly and to support donor event logistics when required.

 

Who we are looking to?

  • A high energy, team player, self-motivated, enjoy people, deep commitment to offer excellent supporter services.
  • Result-oriented, and determined to achieve the given targets.
  • Demonstrated excellent interpersonal skills and ability to work simultaneously with multiple tasks, teams and deadlines
  • At least 1-year hospitality, customer service, sales and/or call centre experience.
  • Excellent written and oral communication skills in English, and Chinese (Cantonese and Mandarin) are required.
  • Computer and Microsoft Office proficiency

If you are passionate and eager to be the voice of Greenpeace and be part of the change in protecting our environment, we truly look forward to hearing from you!

 

 

How to Apply

  • This position is for 3-year contract subject to renewal.
  • Interested parties, please submit your cover letter to share your motivation to apply for the position and your resume here: http://www.greenpeace.org/hk/about/careers/ or email to [our mailbox through CTgoodjobs Apply Now ]. (All information collected for recruitment purpose only)

 

 

More job information
Job ref no. CT3114295-01#0024
Salary
  • N/A
Job Function
Industry
Location
  • San Po Kong
Employment Term
  • Contract
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent