About the Job
As one of the core member of our Supporter Retention and Development team, located within the Fundraising and Engagement Department. The Assistant Supporter Services Officer will be responsible for providing supporter service duties - primarily handling incoming and outbound phone and email enquiries from Greenpeace supporters in a professional and courteous conduct.
This position will be primarily responsible for retaining and re-inspiring our supporters who want to cancel their existing donations through the telephone. He/she will work closely with the Senior Supporter Services & Retention Officer to maintain or exceed the required ‘supporter retain’ targets, and to develop related phone scripts, tracking and reporting for supporter retention.
Greenpeace survives solely on donations from individuals. We never accept money from governments or corporations. This role plays a vital part in enabling Greenpeace to strengthen our relationship with supporters and ensure maximum funds can be raised to support our environmental campaigns.
In addition, he/she is required to provide administrative duties and data entry support to maintain smooth communications and payment transactions accordingly and to support donor event logistics when required.
Who we are looking to?
If you are passionate and eager to be the voice of Greenpeace and be part of the change in protecting our environment, we truly look forward to hearing from you!
How to Apply
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Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.
Greenpeace is an independent campaigning organisation, which uses peaceful, creative confrontation to expose global environmental problems, and develop solutions for a green and peaceful future.
Greenpeace is looking for talented, hard-working, dedicated individual who wants to make a difference for the environment. While passion for protecting the environment is a key requirement for getting a job with Greenpeace, we require an enthusiastic and result-oriented person to fill in the position of Assistant Supporter Services Officer.