Greenpeace is looking for talented, hard-working, dedicated individual who wants to make a difference for the environment. While passion for protecting the environment is a key requirement for getting a job with Greenpeace, we require an enthusiastic and result-oriented person to fill in the position of Assistant Supporter Services Officer.
About the Job
As one of the core member of our Supporter Retention and Development team, located within the Fundraising and Engagement Department. The Assistant Supporter Services Officer will be responsible for providing supporter service duties - primarily handling incoming and outbound phone and email enquiries from Greenpeace supporters in a professional and courteous conduct.
This position will be primarily responsible for retaining and re-inspiring our supporters who want to cancel their existing donations through the telephone. He/she will work closely with the Senior Supporter Services & Retention Officer to maintain or exceed the required ‘supporter retain’ targets, and to develop related phone scripts, tracking and reporting for supporter retention.
Greenpeace survives solely on donations from individuals. We never accept money from governments or corporations. This role plays a vital part in enabling Greenpeace to strengthen our relationship with supporters and ensure maximum funds can be raised to support our environmental campaigns.
In addition, he/she is required to provide administrative duties and data entry support to maintain smooth communications and payment transactions accordingly and to support donor event logistics when required.
Who we are looking to?
● A high energy, team player, self-motivated, enjoy people, deep commitment to offer excellent supporter services.
● Result-oriented, and determined to achieve the given targets.
● Demonstrated excellent interpersonal skills and ability to work simultaneously with multiple tasks, teams and deadlines
● At least 1-year hospitality, customer service, sales and/or call centre experience.
● Excellent written and oral communication skills in English, and Chinese (Cantonese and Mandarin) are required.
● Computer and Microsoft Office proficiency
If you are passionate and eager to be the voice of Greenpeace and be part of the change in protecting our environment, we truly look forward to hearing from you!
How to apply:
This is a 3 years contract subject to renewal. Interested parties, please submit your cover letter to explain your motivation to apply the position and resume here: http://www.greenpeace.org/hk/about/careers/ or email to [our mailbox through CTgoodjobs Apply Now ]. Please note if you fail to submit motivation letter your application will be deprioritized.
(All information collected for recruitment purpose only)
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Greenpeace exists because this fragile earth deserves a voice. It needs solutions. It needs change. It needs action.
Greenpeace is a non-profit environmental organization with a presence in 55 countries. We expose global environmental problems and force positive changes through research, lobbying and non-violent direct action. We are now calling on brave and inspiring individuals to join us.