Job ref no.: CT3130240-01#0102
Hang Seng Bank Limited

Assistant UI UX Manager (Research focused)

Hang Seng Bank Limited

Digital Banking

If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.


We are seeking high calibers to join our team as Assistant UI UX Manager


Principle Responsibilities

  • Explore and validate the needs of HASE customers’ needs, painpoints and requirement by applying the appropriate research methodology to help inform UX direction and solve key issues in hand 
  • Collaborate with different product managers and project teams in understanding their needs, make suitable recommendation and design research plans to align with overall product strategy 
  • Conduct different types of research, workshops, interviews and usability testing for different products during all phases of design 
  • Manage all research preparations including recruitment, screening of participants and scheduling of sessions; manage external research vendors for larger scale projects
  • Conduct user interviews, workshops and usability testing, interpret and synthesize data 
  • Analyse data and key learning to develop actionable recommendations to key stakeholders 
  • Present and communicate research analysis clearly and be able to present to key stakeholders effectively
  • Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
  • Collaborate closely with other teams to ensure relevant data/insights are incorporated
  • Advocate the benefit of user centered design approach to the wider organisation 



  • At least 3 years of experience working in research and UX related industries
  • Ability to solve complex design research challenges.
  • Have working knowledge on different types of research methodologies, both quantitative and qualitative
  • Hands on experience in all aspects of design research, including recruitment, scheduling and logistics; understanding protocol; moderation skills; analysis; research deliverables and presentation of deliverables  
  • Ability to communicate effectively with colleagues, stakeholders and vendors, previous experience in research vendor management is a plus 
  • Ability to deliver results on time and within budget 
  • Open to explore different types of research methodologies; flexible in approaches to see opportunities for design research 
  • Ability to work with multiple parties both internal and external to the bank
  • Be able to advocate customer-centric approaches within the bank
  • Comfortable with ambiguity yet be able to work through uncertainty 
  • Strong strategic, analytical, and problem-solving skills
  • Strong verbal and written communication skills with the ability to influence the design team, stakeholders, product managers and others.  
  • Proven collaborative and teamwork skills
  • Strong project management skills and be able to work under pressure 
  • Passionate about UX design and putting user first 
  • Understand UX basics such as personas, user journeys and flows,  wireframing and conducting usability studies,
  • Working Knowledge in using design and prototyping tools, such as Sketch, InVision, Flinto 
  • Have the drive the change the status quo
  • Last but not least, curious about people
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery 


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

More job information
Job ref no. CT3130240-01#0102
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 20 years or above
Career Level
  • Middle management level
  • Degree