Assistant Vice President – Call Centre

Responsibilities:

• Manage day-to-day operations, monitor traffic patterns and deploy resources appropriately to ensure high quality services to customers.
• Responsible for end to end customer contact process, drive changes and streamline process and procedures to improve customer experience.
• Lead the team to support various business initiatives and maximize cross-selling opportunities.
• Ensure full compliance with both internal guidelines and regulatory requirements.

Requirements:

• Degree holder in any discipline
• Minimum 10 years’ relevant experience in banking industry with 5 years’ supervisory experience
• Good communication skill in Cantonese, English and Putonghua
• In-depth knowledge and solid experience in banking products

Attractive remuneration package will be offered to the right candidates. Interested parties please send your full resume with current and expected salary to the Human Resources Division [via CTgoodjobs Apply Now ] or by post to G.P.O. Box 139, Hong Kong.

Please visit us at www.shacombank.com.hk for more information about our Bank.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank.