Job ref no.: 187053956-WD20684 (CT3129293-01#0291)
DBS Bank Ltd

Assistant Vice President, Business Priority and Customer Experience, IBG COO

DBS Bank Ltd

About this company

Objective


Provide adequate business management support function in customer service, monitor / enhance the end-to-end processes of operation and service delivery perspectives in IBG to deliver high standard of customer experience.


Responsibilities


  • To ensure smooth and effective collaboration with working partners, e.g. relationship manager, operation units, GTS, T&M, RMG, CBG, etc.

  • To be responsible for the support of customer services in IBG

  • To handle customer feedback and complaint

  • To monitor and enhance the end-to-end processes of operation and service delivery

  • To support ad hoc projects

Accountabilities


  • Work closely with business partners (e.g. operation units, RMG, CBG, GTS / T&M, etc) to enhance the channel delivery platform to ensure quality customer journey and experience

  • Lead and monitor service quality through business process re-engineering and system enhancement

  • Support ad hoc projects

Requirements


  • Degree holder in Business or related discipline

  • Minimum 7 years of relevant experience

  • Good grounding in general banking operations and services

  • Customer oriented and passion to succeed

  • Strong responsiveness and good problem solving skills

  • Good sense in service quality management

  • High accountability

  • Strong inter-personal skills to work with various service partners

  • Good team player with sound interpersonal and communication skills

  • Good command of written and spoken English and Chinese

  • Proficiency in MS Word, Excel and PowerPoint

Apply Now


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.


We regret only shortlisted candidates will be notified.


More job information
Job ref no. 187053956-WD20684 (CT3129293-01#0291)
Job Function
Industry
Location
  • Taikoo Shing
Employment Term
  • Permanent
Experience
  • 6 years - 19 years
Career Level
  • Non-management level
Education
  • Degree
Benefits
  • 5-day week
  • Competitive pay