Posted on 2022-06-22
CMB Wing Lung Bank Limited

Assistant Vice President - Customer Contact Centre (Retail Banking Department)

CMB Wing Lung Bank Limited

Job Responsibilities:

  • Lead the Assistant Relationship Manager Team and Loans Business Team to provide excellent services to customer
  • Formulate and implement customer services and sales strategies to meet business targets
  • Monitor service level of the designated hotlines and staff performance to ensure the hotline service is in alignment with the Bank’s service standard and comply with internal policies and regulatory requirements
  • Streamline the process flow to enhance the productivity and cost management
  • Closely work with various business departments on the implementation of different sales and services programs


  • Degree holder
  • Minimum 8 years’ experience of retail banking or loans business of which at least 5 years at managerial level
  • Experience of call centre an advantage
  • Passes in IIQE Paper I, II & III
  • Strong leadership, communication and interpersonal skills
  • Proficient in both English and Chinese; fluency in Putonghua an advantage
More job information
  • 5-day week
  • Discretionary bonus
  • Medical plan
Job Function
Employment Term
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree