Assist section head to manage incident, problem and change processes in accordance with the Bank’s requirements
Coordinate and execute the Problem and Change Management process to ensure all problems and changes are handled promptly
Perform root cause analysis to minimize the impact of problem upon service quality; identify opportunities in accordance to ITIL requirements to enhance operational efficiency
Monitor service quality of technology outsourcing service provider, helpdesk services and other key vendor services
Prepare various reports and escalate to section head for management review
Handle ad hoc duties as assigned
Degree holder in Information Technology or related disciplines
Minimum 5 years’ experience in IT Service Management, preferably in banking industry, financial institution or technology vendor
Experienced in Incident / Problem / Change Management or Project Management
Good knowledge of ITIL disciplines
Good communication, analytical and problem-solving skills
Strong influencing and relationship management skills
Self-motivation, detail minded, accountability and able to work under pressure
Good command of both spoken & written English and Chinese
We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.
We are a well-established and listed commercial bank in Hong Kong, and a member of Yuexiu Group, one of the largest state-owned enterprises in Guangzhou. With over 40 branches and sub-branches, Chong Hing Bank has been actively expanding its business in both Hong Kong and Mainland China. To cope with the Bank's rapid growth, we are now inviting high calibre candidates to join us and develop successful careers with us.