Posted on 2022-08-09
Shanghai Commercial Bank Ltd.

Assistant Vice President / Manager, Operation Efficiency

Shanghai Commercial Bank Ltd.


  • Support Team Lead to manage the project portfolio for the Operation Efficiency (OE) Workstream
  • Streamline the end-to-end processes to deliver financial results
  • Communicate project progress, deliver recommendations and facilitate decisions with senior executives
  • Facilitate continuous monitoring of projects after launch and evaluate the benefit realization achievement
  • Measure effectiveness of the improvement projects via the devised KPIs
  • Besides delivering the operation efficiency projects in the OE Workstream, this role may also need to be involved in digital channel projects of the Customer Experiences Workstream to re-engineering the related back end processes
  • As a strong change advocate with ‘customer focus’ mind-set for process improvement


  • Degree holder with 8 years of experience in consulting / banking industry with at least 4 years of experiences in process analysis/process improvement/project management.
  • Solid experience in managing projects of operation process improvement to enhance efficiency, service quality and customer experience.
  • Proven ability to build strong, cohesive partnerships and work effectively with the business, operations, technology and other key stakeholders.
  • Recognized qualification in project management is desirable, with Six Sigma Black Belt is an advantage.
  • Good knowledge of process improvement methodologies is preferred.
  • Ownership mind-set, analytical and open-minded with strong communication, facilitation and interpersonal skills.
  • Good command of both spoken and written English and Chinese. Mandarin is an advantage.

(Candidate with less experience will be considered as Manager)

Attractive remuneration package will be offered to the right candidates. Interested parties please click "Apply Now" to submit your full resume with current and expected salary to the Human Resources Division.

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All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided immediately upon request by contacting our Personal Data Compliance Officer. Applicants who are not contacted within two months may consider their applications unsuccessful and the personal data collected from the applicants will be retained for no longer than two years from the date of rejection during which the applicants may be considered for other suitable positions within the Bank.

More job information
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Senior management level
  • Degree