Responsible and manage all operations & customer services support on Corporate Customer Servicing Team
Provide comprehensive & professional services to corporate customers on Strategic Customer Departments
Identify potential complaint, escalation as required and try almost best effort turn to satisfactory result
Recognize and ensure the quality and compliance in the course of work, have an awareness of the risks associated with prompt actions and decisions, take responsibility to ensure doing the tasks properly
Perform duties as assigned by section head
Bachelor's Degree holder or above
Minimum 10 years of relevant banking experience with at least 3 years managerial level
Experience work in corporate customer services with exposure to support both internal & external customers
Strong communication, analytical, problem solving & influencing skills
Strong leadership, management and interpersonal skills
Thorough understanding of operations flow and market practice
Proficient in MS office applications and Chinese word processing
Proficiency in written English and Chinese; Proficiency in spoken English, Cantonese & Putonghua
We offer successful candidates an attractive remuneration package. For candidates who are willing to take up the challenge and build a bright career with us, Please forward your resume with a cover letter by fax or e-mail
The data collected would be used for recruitment purpose only. Applicants who are not invited for interview within six weeks may consider their applications unsuccessful.
We are a well established bank founded in 1933. Since 2008, the bank has become a member of the China Merchants Bank ("CMB") group, the sixth largest commercial bank by total assets in China and currently among the top 100 banks in the world. "United, Professional, Enterprising" (「團結、專業、進取」) are the essence of our corporate culture. Following the motto of "Progress with prudence, service with sincerity" (「進展不忘穩健 服務必盡忠誠」), the Bank provides comprehensive banking service to customers.
We are determined to offer our staff a platform with diversity for their personal growth and career development. We treasure talent and reward them for the values they create with their professionalism, proactiveness, creativity, teamwork and commitment to thrive for excellence.
To cope with our business expansion, our Bank is inviting high calibre candidates to apply for the following position:-