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Posted on 2023-05-31
Assistant Vice President, Operations Support (Operations Centre)
Job MatcherResponsibilities:
- Responsible and manage all operations & customer services support on Corporate Customer Servicing Team
- Provide comprehensive & professional services to corporate customers on Strategic Customer Departments
- Identify potential complaint, escalation as required and try almost best effort turn to satisfactory result
- Recognize and ensure the quality and compliance in the course of work, have an awareness of the risks associated with prompt actions and decisions, take responsibility to ensure doing the tasks properly
- Perform duties as assigned by section head
Requirements:
- Bachelor's Degree holder or above
- Minimum 10 years of relevant banking experience with at least 3 years managerial level
- Experience work in corporate customer services with exposure to support both internal & external customers
- Strong communication, analytical, problem solving & influencing skills
- Strong leadership, management and interpersonal skills
- Thorough understanding of operations flow and market practice
- Proficient in MS office applications and Chinese word processing
- Proficiency in written English and Chinese; Proficiency in spoken English, Cantonese & Putonghua
Skills
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Company Overview
We are a well established bank founded in 1933. Since 2008, the bank has become a member of the China Merchants Bank ("CMB") group, the sixth largest commercial bank by total assets in China and currently among the top 100 banks in the world. "United, Professional, Enterprising" (「團結、專業、進取」) are the essence of our corporate culture. Following the motto of "Progress with prudence, service with sincerity" (「進展不忘穩健 服務必盡忠誠」), the Bank provides comprehensive banking service to customers.
We are determined to offer our staff a platform with diversity for their personal growth and career development. We treasure talent and reward them for the values they create with their professionalism, proactiveness, creativity, teamwork and commitment to thrive for excellence.
To cope with our business expansion, our Bank is inviting high calibre candidates to apply for the following position:-
