Job ref no.: CT3125361-01#0612
Chong Hing Bank

Assistant Vice President, Team Head - Customer Services Department (Outbound Team)

Chong Hing Bank


  • Supervise and drive the outbound team to achieve the assigned business target and preset service standard
  • Ensure the operation process and all outbound activities are fully complied with the internal guidelines, legal and regulatory requirements.
  • Manage outbound resources planning and liaise with key stakeholders to formulate effective outbound campaign
  • Monitor and ensure all customer complaints are handled in a timely and professional manner
  • Carry out investigations and work closely with relevant parties in resolving disputes and drawing up replies to customers, regulatory bodies and external parties
  • Prepare management reports on complaints and outbound calls on a regular basis
  • Take up ad hoc tasks and projects as assigned


  • University graduate related disciplines
  • Minimum 5 years’ relevant experience in retail banking, with at least 2 years at supervisory level
  • Possess IIQE and HKSI qualifications
  • Excellent presentation, negotiation and problem solving skills
  • Self-motivated and be able to work under pressure
  • Proven Project Management Skills will be an advantage
  • Fluent in written and spoken Cantonese and English, good command in Mandarin

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.

More job information
Job ref no. CT3125361-01#0612
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • Birthday leave
  • Dental plan
  • Education subsidies
  • Medical plan