Associate / Assistant Manager, Authorization

Responsibilities

• Handle daily authorization approval require by phone, fax or email
• Conduct daily batch authorization request
• Timely review suspicious alert from supervisor printer
• Handle daily authorization tasks and meet service standard
• Conduct transaction confirmation with counterparts (Issuing and Acquiring)
• Manage shift duties and replacement for sudden/unexpected leave
• Support 24 hours lost card reporting
• Support non-office hour customer service call from Card, Banking, Wing Hang Credit and Macau
• Keep timely update and report any suspicious transactions and fraud trending to Fraud Team
• Monitor authorization email, fax or phone
• Ensure lost/stolen card reports are properly processed and issue replacement
• Conduct analysis and recommendation to revise velocity parameter to combat fraud

Requirements

• Diploma or above
• Card Business working experience preferred.
• Able to work under pressure. Problem solving, good leadership, supervisory and MS Office skills
• Fluent in written and spoken Chinese and English

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.