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Job ref no.: CT3115812-01#0009
Yes Plum Limited

Associate - Customer Advocacy

Yes Plum Limited

Benefits
  • 5-day week
  • Medical plan

Responsibilities

  • This role is critical to our company’s mission, as you will be the main point of contact for our customers and provide world class customer service.
  • 以客為先,代表公司與顧客聯繫,提供頂級的客戶服務
  • Provides exceptional customer service by interacting with customers via phone, email, and chat to resolve their inquiries
  • 以不同的形式聯繫顧客,盡力解答顧客的查詢
  • Obtains all necessary information during call to accurately collect feedback on Plum experience
  • 全神貫注,用心傾聽
  • Represents Plum professionally in all communication formats
  • 以專業的態度應對多元化通訊模式的溝通
  • Works with the team on a wider scale to ensure that all aspects of customer communication and service are dealt with
  • 以團隊合作的精神滿足顧客的需要

 

Requirements

  • Working experience in customer support, customer-facing and sales role preferred
  • 顧客服務經驗
  • Excellent command of both written and spoken Cantonese and English. Mandarin is an advantage
  • 良好中、英文溝通能力,懂普通話更為佳
  • Ability to streamline processes with strong attention to detail
  • 具備組織能力,化繁為簡
  • Provide exceptional service to customers and communicate their feedback to internal teams
  • 服務熱忱、樂於服務顧客
  • Ability to remain calm in high pressure situations
  • 良好抗壓能力
  • Energetic, takes initiative and is a fast learner
  • 靈活變通及樂於適應新挑戰
  • Able to work independently and is a team player
  • 主動參與團隊,高度合作

Come join us to disrupt the way people have lunch.

We offer an attractive remuneration package and the opportunity to work in a dynamic and exciting environment. Please send your resume stating your right to work in Hong Kong, current and expected salary and your availability to commence employment by clicking Apply Now.

Personal data collected will be used for recruitment purpose only
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More job information
Job ref no. CT3115812-01#0009
Salary
  • N/A
Job Function
Industry
Location
  • Admiralty
  • Causeway Bay
  • Central
  • Quarry Bay
  • Kwun Tong
Employment Term
  • Full-time
Experience
  • 0 year - 1 year
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip