Job ref no.: CT3115812-01#0009
Yes Plum Limited

Associate - Customer Advocacy

Yes Plum Limited

  • 5-day week
  • Medical plan


  • This role is critical to our company’s mission, as you will be the main point of contact for our customers and provide world class customer service.
  • 以客為先,代表公司與顧客聯繫,提供頂級的客戶服務
  • Provides exceptional customer service by interacting with customers via phone, email, and chat to resolve their inquiries
  • 以不同的形式聯繫顧客,盡力解答顧客的查詢
  • Obtains all necessary information during call to accurately collect feedback on Plum experience
  • 全神貫注,用心傾聽
  • Represents Plum professionally in all communication formats
  • 以專業的態度應對多元化通訊模式的溝通
  • Works with the team on a wider scale to ensure that all aspects of customer communication and service are dealt with
  • 以團隊合作的精神滿足顧客的需要



  • Working experience in customer support, customer-facing and sales role preferred
  • 顧客服務經驗
  • Excellent command of both written and spoken Cantonese and English. Mandarin is an advantage
  • 良好中、英文溝通能力,懂普通話更為佳
  • Ability to streamline processes with strong attention to detail
  • 具備組織能力,化繁為簡
  • Provide exceptional service to customers and communicate their feedback to internal teams
  • 服務熱忱、樂於服務顧客
  • Ability to remain calm in high pressure situations
  • 良好抗壓能力
  • Energetic, takes initiative and is a fast learner
  • 靈活變通及樂於適應新挑戰
  • Able to work independently and is a team player
  • 主動參與團隊,高度合作

Come join us to disrupt the way people have lunch.

We offer an attractive remuneration package and the opportunity to work in a dynamic and exciting environment. Please send your resume stating your right to work in Hong Kong, current and expected salary and your availability to commence employment by clicking Apply Now.

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More job information
Job ref no. CT3115812-01#0009
  • N/A
Job Function
  • Admiralty
  • Causeway Bay
  • Central
  • Quarry Bay
  • Kwun Tong
Employment Term
  • Full-time
  • 0 year - 1 year
Career Level
  • Entry level
  • Asso. Deg or High Dip