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Job ref no.: CT3129381-01#0088
Captar Partners

Associate Director, Customer Experience

Captar Partners

  • Customer Experience
  • UI UX, customer journey
  • Strategy coaching pension

Salary negotiable

Keywords: UX, CX, customer experience, Management, Insurance, project management   

Job posting:

Associate Director, Customer Experience 

Opportunities & Responsibility: 

  • To work closely with marketing team, sales team, IT team to lead and implement strategic project to enhance customer experience journey.
  • To review and analyse statistical data, to advise market trend, customer behaviours for improvement in effectiveness and efficiency
  • To handle customer complaints, feedback review, workflow review, root cause analysis, and provide constructive solution for improvement
  • To provide training and coaching to internal to achieve service excellence

Requirements: 

  • Minimum 10 years of working experience in insurance or financial service industry
  • Customer centric and strong customer experience project experience.
  • Product Knowledge with insurance in MPF, pension, group benefit is needed
  • Strong project management skills and leadership skills in driving project
  • Strong presentation skills and communication skills in English and Chinese. 
More job information
Job ref no. CT3129381-01#0088
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 10 years - 15 years
Career Level
  • Middle management level
Education
  • N/A