Associate Director, Customer Experience

• Customer Experience
• UI UX, customer journey
• Strategy coaching pension

Salary negotiable

Keywords: UX, CX, customer experience, Management, Insurance, project management   

Job posting:

Associate Director, Customer Experience 

Opportunities & Responsibility: 

• To work closely with marketing team, sales team, IT team to lead and implement strategic project to enhance customer experience journey.
• To review and analyse statistical data, to advise market trend, customer behaviours for improvement in effectiveness and efficiency
• To handle customer complaints, feedback review, workflow review, root cause analysis, and provide constructive solution for improvement
• To provide training and coaching to internal to achieve service excellence

Requirements: 

• Minimum 10 years of working experience in insurance or financial service industry
• Customer centric and strong customer experience project experience.
• Product Knowledge with insurance in MPF, pension, group benefit is needed
• Strong project management skills and leadership skills in driving project
• Strong presentation skills and communication skills in English and Chinese.