Accountability for delivering financial performance objectives (revenues, costs and RoRWA).
Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
Assist Team Head to achieve budgeted revenue and other campaign targets.
Help drive sales process and enhance utilization by proactively identifying business opportunities and pursuing deals.
Provide high quality customer service on enquiry, transactions handling and offer operational solutions to enhance customer satisfaction.
Coordinate with internal and external stakeholders for document execution and limit activation.
Prepare comprehensive and clearly written BCA for credit approval in a timely fashion.
Promptly attend to excesses / bills referrals in accordance with the Bank's policy.
Follow up closely with customers on submission of financials for timely preparation of analysis.
Effective limits maintenance to avoid excesses due to system constraints.
Ensure facility drawdown after approval in a timely manner.
People and Talent
Coach / develop clerical to facilitate better utilization of resources.
Proactively monitor excesses and communicate with customers in line with account strategy; seek proper approval for excesses; monitor periodic repayments.
Monitor risk on a daily basis; ensure credit, reputation and compliance risks are held to the highest standards of risk management, ensure prompt reporting and take appropriate actions to deal with irregularities.
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Colleagues in CC and CDD teams, Product, Risk, Compliance and other support Functions and Businesses.
Existing Customers - To manage relationships, develop business, evaluate credits, negotiate facility terms and pricing, resolve operational problems and secure market information.
Prospective Customers - To market full range of Bank’s products and services.
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.