Job ref no.: JR00040449
Sun Life Hong Kong Ltd

Associate Director/Senior Manager/ Manager, Operation Process Architecture

Sun Life Hong Kong Ltd

Job Description
The purpose of this role is to identify and deliver process improvement solutions across complex, technical, and cross-functional processes. This is achieved by leveraging appropriate tools and experience to develop sustained improvements which enable management to realize business goals and yield increased financial return (cost saving).The role specializes in operational efficiencies and serves as a process catalyst across operational functions.

As with digital transformation, the Process Architect must proactively connect to emerging technologies and capabilities and lead conversations of change and integration. This position includes responsibility for identifying problem statements, customer expectations and executing disciplined and measurable projects. This role must enable an environment which recognizes synergistic opportunities within the organization and works with business unit leadership to drive the enterprise forward in an efficient, matrixed and enterprise focused manner.

  • Manages large-scale, cross-functional, complex process improvement projects while, often concurrently, scoping other projects in the pipeline.
  • Analyzes and develops solutions that facilitate continuous productivity, capacity, and quality improvement across all dimensions.
  • Conducts proactive and consistent research to identify process improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes.
  • Looks broadly across the organization to understand where opportunities are best fit and translates findings to project cost and customer impact.
  • Oversees and reviews the deliverables of direct report to ensure accurate and consistent analysis and reporting.
  • Assess and decides which methodology to apply and the tools and techniques to utilize to effectively lead each process improvement project.
  • Leads charter development, stakeholder analysis, process design, improvement solutions, testing, and implementation plans through successful application of methodologies for each the project.
  • Designs and collaborates to track metrics and key performance indicators for each process improvement project.
  • Develops and coaches internal project team members to understand methodologies, project requirements, timeline, etc. through clear and consistent communication.
  • Manages relationships with executive business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the enterprise.

Job Requirements:

  • MBA or Bachelor's Degree in Management, Business Administration, Operations or related field plus 7-10 years of experience in process management, business process improvement, business process management, or value stream mapping.
  • Experience in business process methodology, governance, frameworks, or project management.
  • Experience in designing high performing business processes that are cross-functional and support enterprise-wide capabilities.
  • Effective personal and interpersonal skills, including the ability to influence others, drive new capabilities, and bring new ways of thinking into the organization.
  • Effective listening and communication skills across executive, mid-level management, and business area teams.
  • Lean Six Sigma Green Belt trained or certified.
  • Tableau trained or certified.
  • Proficient in both written and spoken English and Chinese

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

More job information
Job ref no. JR00040449
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 7 years - 10 years
Career Level
  • Middle management level
  • Degree
  • Master's degree