Posted on 2021-10-07
Delivery Hero Food Hong Kong Limited

Associate Kitchen Operation Manager

Delivery Hero Food Hong Kong Limited

About this company

'Hungry to make a difference? Then foodpanda may be the place for you!'

At foodpanda, we’re on a mission to redefine customers’ food and shopping experience as a multifaceted online platform across the 14 countries we operate in. We’re all about bringing on the smartest and brightest minds as we continue to grow in a fast-moving and agile environment, and hiring those who can thrive in an energetic and hardworking start-up culture. We strive to become everybody’s most loved delivery platform, however, this won't happen without some really awesome people!

We are looking for a highly-driven and motivated Associate Operations Manager to join our fun, professional and dedicated Kitchens & Concepts Department based here in Hong Kong. We are looking for candidates with genuine F&B industry experience (either BOH culinary or FOH Operations) that are looking to make their next career move into the fast growing q-commerce space and has a keen interest in data analytics

Kitchens & Concepts is a new division at foodpanda, aiming to provide our customers and vendors with exciting new cuisine choices. Wait no longer and join us if you want to make a direct and visible impact and contribute to large-scale success!

Know more about the team

Our operations team within Kitchens & Concepts works closely with culinary experts in creating virtual brands. As an operations professional, you will take the initiative in discovering new brand opportunities and developing virtual brand models for business growth. Aiming to bring in more cuisine varieties into different areas, you will play a vital role in ensuring all brands are performing to best in class standards.

Roles and Responsibilities:

  • Monitor the performance of existing virtual brands by utilising foodpanda’s extensive performance database
  • Work closely with our third party operators to ensure they reach the expectations required of a successful brand
  • Continuously improve existing and new standard operating procedures for our brands. Be accountable for these improvements
  • Liaise closely with internal departments to ensure an excellent end to end vendor experience
  • Business case analysis of new brands and products backed up with big data

Qualifications and Requirements:

  • Minimum 3 years of relevant work experience, preferably in Food & Beverage, Hospitality or Catering industries.
  • Experience with data analytics: Excel, g-sheets, Tableau
  • Excellent analytical, communication and interpersonal skills.
  • Detail-oriented with strong organisational skills.
  • Able to work independently.
  • Problem solving & proactive attitude.

What We Offer

  • A dynamic, fast paced environment
  • A vibrant and international team with diverse background
  • Steep learning curve in e-commerce & entrepreneurship
  • Learning & development programs and skills trainings
  • Flexible working hours and agile company with a flat hierarchical structure
  • Monthly staff allowance and corporate discounts including at restaurants, gyms and many more
  • Agile office environment with a fully-stocked beverage fridge and self-serve beer
  • Unlimited paid leave policy  
More job information
Job Function
  • Sheung Wan
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • N/A
  • 5-day week
  • Flexible working hours
  • Medical plan