Job ref no.: A/EB/110119CT/2 (CT3118086-01#0054)
Everbright Sun Hung Kai Company Limited

Associate, Service Operations (E-Business)

Everbright Sun Hung Kai Company Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan


  • Responsible for daily service operations for customers, including account opening, new client on-boarding, customer enquiries and online platform-related operational support
  • Execute customers’ trading / settlement instructions, including corporate action events, and margin calls
  • Handle client complaints and provide satisfactory resolution
  • Take initiative in process improvement to drive business and operational efficiency
  • Monitor competitors’ activities to keep abreast of changes in the market and propose time-to-market actions to management  


  • Degree holder in related discipline
  • Minimum 2 years’ relevant experience in financial services industry
  • Familiar with financial products and services and/or technology platforms would be an advantage
  • Holder of SFC license for Type 1 and/or Type 2 regulated activities is preferred
  • Strong drive of service excellence, self-motivated and detail oriented
  • Good command of both written and spoken English and Chinese, proficiency in Putonghua is preferred

Candidate with more experience will be considered as Senior Associate.


We offer a competitive remuneration package to the right candidate. If you are interested in the post, please send your resume together with your present and expected salaries to Human Resources Department via email at [our mailbox through CTgoodjobs Apply Now ]. Please quote reference number when submitting your job application.

For more information about Everbright Sun Hung Kai Company Limited, please visit

We are an equal opportunity employer and welcome applications from all qualified candidates. All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only. The job applicant will assume all or any risks arising out of or in connection with the job application transmission process prior to our actual receipt of the same including but not limited to accidental or unauthorized loss or disclosure of personal information, to which we will not be responsible in any way.

Under the Personal Data (Privacy) Ordinance, you may request access to, and / or correction of your personal data in relation to your application. If you wish to do so, please email to us.

More job information
Job ref no. A/EB/110119CT/2 (CT3118086-01#0054)
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 2 years - 5 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree