Associate, Specialist, Payment Operations Investigation

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Handle the processing of Investigations, Telecom and transaction screening and related activities in accordance with the established procedures & risk control, bank policies & guidelines, service standards


• Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards


• Handle and respond to inquiries / requests from internal / external partners, customers, on transaction processing and related matters


• Conduct UAT of various projects and initiatives


• Provide suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously


• Perform independent reconciliation / stock checking exercises, e.g. general ledger reconciliation


• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required


• Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations


• Escalate exceptional / outstanding / suspicious transactions to section manager and other relevant parties for necessary action per the Incident Management Policy


• Public holiday duty may be required

Requirement

• Post-secondary Education


• At least 3 years of relevant working experience in banking operations


• Knowledge and experience of banking operations and remittance processing


• Good sense of risk control


• Result and customer service oriented


• Knowledge and experience of SWIFT and RTGS operations


• Good team player, supportive and flexible to take up departmental tasks


• Knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.