Job ref no.: 287583078-220000BN
DBS Bank Ltd

Associate, Specialist, Payment Operations Investigation

DBS Bank Ltd

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Handle the processing of Investigations, Telecom and transaction screening and related activities in accordance with the established procedures & risk control, bank policies & guidelines, service standards

  • Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards

  • Handle and respond to inquiries / requests from internal / external partners, customers, on transaction processing and related matters

  • Conduct UAT of various projects and initiatives

  • Provide suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously

  • Perform independent reconciliation / stock checking exercises, e.g. general ledger reconciliation

  • Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required

  • Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations

  • Escalate exceptional / outstanding / suspicious transactions to section manager and other relevant parties for necessary action per the Incident Management Policy

  • Public holiday duty may be required


  • Post-secondary Education

  • At least 3 years of relevant working experience in banking operations

  • Knowledge and experience of banking operations and remittance processing

  • Good sense of risk control

  • Result and customer service oriented

  • Knowledge and experience of SWIFT and RTGS operations

  • Good team player, supportive and flexible to take up departmental tasks

  • Knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

More job information
Job ref no. 287583078-220000BN
  • Work from home
Job Function
Work Model
  • Hybrid / WFH
Employment Term
  • Permanent
  • Full-time
  • 3 years - 6 years
Career Level
  • Middle management level
  • Degree