comScoreTag Job - Associate Technical Support Engineer, Dealogic Asia Pacific Limited
FancyBox
Dealogic Asia Pacific Limited

The Company

 

Supporting the key businesses of Investment Banks, the Dealogic Platform provides a consistent management framework across Equity Capital Markets, Fixed Income, Investment Banking and Sales, Trading & Research. Connecting professionals between each core unit, the Platform helps Investment Banking professionals better understand their clients, make better decisions, allocate resources, compete effectively and execute deals successfully as they optimize the flow of capital around the world.

30 years of experience and an in depth knowledge of the capital markets has enabled us to develop deep and strategic partnerships with our clients. Our close client connectivity is the driver for delivering the future innovations that the industry requires in an ever changing market place.

As a truly global organization we have offices across the world including London, New York, Hong Kong, Tokyo, Budapest, Sao Paolo, Sydney, Mumbai and Beijing.

We are seeking highly skilled, connected and creative professionals to be part of our success by acting as strategic partners to our clients and through delivering the best and most innovative software technology. For more information on Dealogic and our current vacancies please visit our website.

Associate Technical Support Engineer

Job Ref.ATSE032017

THE TEAM

The team provides technical support for all products supplied by Dealogic across the 6 major business lines. The global team handles client coverage 24 hours a day to 200+ clients.

The Associate Technical Support Engineer (ATSE) will field calls directly from clients and via the relationship team. The ATSE will also work closely with client based IT groups, internal client relationship teams and product specialists to provide seamless high quality support.

DUTIES AND RESPONSIBILITIES

  • Provide 1st instance high quality support to a global investment banking client base for all Dealogic products
  • Respond to, prioritise, escalate or resolve data delivery problems to various reporting applications, on a daily, intra-day, weekly, monthly and quarterly basis
  • Liaise with 2nd and 3rd line teams to ensure effective escalation of large scale, high impact issues
  • Ensure other client facing teams are kept up-to-date and informed of incidents and events in their business lines
  • Take ownership over incidents and events, accurately and fully recording information in a central ticketing system

 SKILLS & EXPERIENCES

  • Bachelor’s Degree in Computer related discipline or equivalent
  • Excellent standard of spoken and written English and Mandarin
  • Ability to work in pressurised situations
  • Experience in application support
  • Strong working knowledge of Microsoft applications, including Office suite
  • Good knowledge of SQL, intranet and internet technologies
  • Excellent understanding of technology and system architecture concepts
  • Comfortable working in a team environment
  • Worked in a client facing position
  • Experience of dealing with internal and/or internal client in often pressurised situations
  • Ability to work collaboratively
  • Problem solver, flexible and adaptable
  • Customer focused with strong communication skills
  • Understanding of financial markets is highly desirable

Interested parties please click 'Apply Now' below.  

(Personal data collected will be used for recruitment purpose only.)

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Apply Now
Job Ref No.
ATSE032017 (CT3111905-01#6941)
Goodjobs Tips!
Remember to quote the job title and reference number in the email subject. This allows employers to find and refer to your application more easily.
Salary
N/A  
Benefits
  • 5-day week
  • Dental plan
  • Medical plan
Industry
Employment Term
Experience
Career Level
Education
Tips by CTgoodjobs: Tips to avoid employment traps: verify company information, and look out for jobs ads that offer unreasonable salary or has a remote interview venue.
Leave immediately and report to CTgoodjobs if you encounter any inappropriate behaviour.
More tips to avoid employment traps