Job ref no.: CT3116508-01#2046

Asst. Manager,Customer Service/Call Centre - Insurance (Team Leading, Training &Performance Review)

Peoplus Recruitment

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Housing allowance
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Transportation allowance
  • … + 4 more

Our client is a leading Insurance Company, they are currently looking for a high calibre to fill up the below position:


Asst. Manager,Customer Service/Call Centre - Insurance (Team Leading, Training and Performance Review)


Job Duties:

  • Manage a team of customer service representatives to provide professional advice and good customer service to customers
  • Direct the daily operations of the customer service team.
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Adhere to operating guidelines, work within their delegated authorities and meet departmental SLA targets
  • Handle and follow up cases escalated by CSOs or sales team


Requirements:

  • Team leading and Customer Service experience in  Call Centre of insurance / banking industry 
  • Excellent communication and interpersonal skills
  • Good presentation and course facilitating skills.


Attractive remuneration package, fringe benefits and good career prospect will be provided to the right candidate. 


Interested parties please send full resume with followings 

1. Current & Expected Salary
2. Date of Available
3. Date of Achievement - Academic Result
4. Quoting the Emp. Ref. No. : JW180710-01
 

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More job information
Job ref no. CT3116508-01#2046
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Entry level
Education
  • N/A