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Posted on 2021-10-11
Sheraton & Four Points by Sheraton Hong Kong Tung Chung

At Your Service Agent (Call Center) - Part Time

Sheraton & Four Points by Sheraton Hong Kong Tung Chung

Job Summary

  • Operate telephone switchboard station in order to answer telephone calls
  • Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls
  • Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
  • Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction

Requirements

  • High Diploma in hospitality management or related disciplines
  • Minimum 1 year of experience in the PBX, guest services, front desk or related professional area
  • Good command of conversational English, Cantonese and Mandarin would be preferred

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department [via CTgoodjobs Apply Now ].

*Information provided by you will only be used for consideration of your application for the relevant position.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

More job information
Salary
Job Function
Industry
Location
  • Tung Chung
Employment Term
  • Contract
  • Part-time
Experience
  • 1 year - 2 years
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip
  • Degree
Benefits
  • 5-day week
  • Competitive pay
  • Free duty meal
  • Shuttle bus